Refund Policy

Last updated 17 October 2026

We want you to pay only for a service that works for you. This policy explains when you can get a refund. Payments are processed by our Merchant of Record, Creem, and approved refunds go back to the original payment method through Creem.

1. Cancelling a subscription

You can cancel at any time from Settings → Billing or the Creem customer portal. You keep access, and your remaining credits, until the end of the period you have paid for, and you will not be charged again. Cancelling does not by itself refund the current period.

2. Your first subscription payment

If BuzzHoot is not right for you, ask for a refund within 7 days of your first payment on a plan. We will refund it in full if you have used less than 10% of that month's credits. If you have used more, we will refund the unused share of the payment.

3. Renewals

Renewal payments are not refundable once the new period starts, because the credits for it are issued immediately. Turn off renewal any time before the renewal date to avoid the next charge. If you forgot to cancel, contact us within 48 hours of a renewal you have not used, and we will refund it.

4. Credit top-ups

A top-up pack can be refunded in full within 14 days of purchase if none of its credits have been used. Partly used top-ups are not refundable.

5. When we always refund

• You were charged twice, or charged after you cancelled.
• A billing error on our side charged the wrong amount.
• The Service was unavailable or broken for a significant part of your billing period because of a fault on our side. We will refund or credit the affected part.

Creem may also issue a refund within 60 days of a purchase if it considers this necessary to prevent a chargeback.

6. How to ask for a refund

Email [email protected] from your account email, with your workspace name and the date of the charge. We reply within 3 business days. Approved refunds are processed through Creem and usually reach your card within 5 to 10 business days, depending on your bank. Once a refund is processed, the credits it paid for are removed.

7. Chargebacks

Please contact us before disputing a charge with your bank. Disputes take longer than a refund, and a workspace with an open dispute may be paused until it is resolved.

8. Your legal rights

Nothing in this policy limits rights you have under the consumer protection laws that apply to you.